Posted: Jun 16, 2017 @ 07:02 PM             Msg. 1 of 3

Today our real account FX traders received this message:

ALERT:Notice: Friday, June 16th is the Last FULL Trade Date for JUNE 2017 FX Currency Futures (CME & ICE U.S. “physical delivery risk”). Please be advised—JUNE 2017 Currencies will expire @ 9:16am CST on the abbreviated close on LTD of Mon June 19th (besides Canadian Dollar - 6/20 @ 9:16am CST) All open positions must be liquidated/spread forward by close of business FRIDAY, 6/16 or risk liquidation (no exceptions). If you have any questions, please contact the Gain Capital Trade Desk directly at 877-456-3636 (international +1 312-706-7272).

The problem with this message is that it isn't relevant to them. They are FX traders, not Futures traders. Several were confused by the message. Many don't even have a Futures account with Gain, only a Forex account.

Could you create a field for these news messages that categorizes them:

Futures: (relevant for futures traders.... example "xyz futures contract is expiring tomorrow the is the last trading day must be out of all of these contracts by the close of today")

Forex: (relevant for spot forex traders)

General: (relevant for all traders...example "the system is down and unable to except trades we are currently rebooting").

This way we could suppress the messages that aren't relevant to the trader.

Thanks,
Edited by CWeber984 on Jun 16, 2017 07:48 PM

Posted: Jun 23, 2017 @ 11:15 AM             Msg. 2 of 3

I can request the idea, but recommend changes on your end. It would be extremely rare for us to send Forex related messages in our platform. Can you suppress all messages for forex-only clients?

Posted: Jun 23, 2017 @ 08:47 PM             Msg. 3 of 3

Yes, we can do that. If there's ever any case where a message needs to go out for Forex clients, lets revisit this idea. Until then, I'll recommend this idea for implementation.

Thanks,