Posted: Jul 03, 2008 @ 01:15 PM             Msg. 1 of 6

We have reports from users of the data feed lagging under fast market conditions. We only process trade data from this callback, OnTicksReceived.

Here is one report:
http://www.sierrachart.com/supportboard/showthread.php?p=94566#post94566

Is there anything you could do, because I do not know what to tell this user?

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Thank You,
Sierra Chart Engineering

Posted: Jul 03, 2008 @ 01:21 PM             Msg. 2 of 6

Another thing we have mentioned before and we have seen, is that the tick by tick feed just stops. As I said we are only processing trades from this callback, OnTicksReceived.

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Thank You,
Sierra Chart Engineering

Posted: Jul 07, 2008 @ 08:31 AM             Msg. 3 of 6

we are researching this problem and will let you know results as soon as possible.

Posted: Jul 07, 2008 @ 03:07 PM             Msg. 4 of 6

We also gave the user a test to do in Sierra Chart to see if the lag is being caused by their system. I will let you know what we find out.

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Thank You,
Sierra Chart Engineering

Posted: Jul 08, 2008 @ 11:24 PM             Msg. 5 of 6

We have not heard from the user and do not know the results of the test that we asked them to do. They were a free trial user and we do not know if we will hear from them again. If you do not find a problem, then we can just let the issue go for now. We do know this user was located in Italy.

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Thank You,
Sierra Chart Engineering

Posted: Jul 16, 2008 @ 01:01 PM             Msg. 6 of 6

We have heard from the user and they said they don't not see the problem when they close their other trading applications. So this was due to bandwidth limitations.

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Thank You,
Sierra Chart Engineering