Posted: Jul 16, 2008 @ 01:06 PM             Msg. 1 of 11

We have reports where users are 2 trades for every one trade. Here is a link to one of the reports:
http://www.sierrachart.com/supportboard/showthread.php?p=95623#post95623

On our account on the Sim system we do not see this.

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Thank You,
Sierra Chart Engineering

Posted: Jul 16, 2008 @ 01:54 PM             Msg. 2 of 11

We do not see this in all our environments. could it be a client software problem?

Posted: Jul 16, 2008 @ 02:35 PM             Msg. 3 of 11

We do not see how it could be. Also it began without us changing anything. Could it be something with the COM interface?

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Thank You,
Sierra Chart Engineering

Posted: Jul 16, 2008 @ 02:40 PM             Msg. 4 of 11

are you sure your application doesn't subscribe for the tick event twice?

Posted: Jul 17, 2008 @ 02:41 PM             Msg. 5 of 11

As far as I can tell, there is no condition where our application would subscribe for ticks more than once on a symbol.

We have tested this ourselves and have not seen the problem, but we are reporting this problem as seen by one of our users.

- Jeffrey

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Thank You,
Sierra Chart Engineering

Posted: Jul 17, 2008 @ 03:00 PM             Msg. 6 of 11

I mean programmatically, like adding same handler to the event twice.

Posted: Jul 17, 2008 @ 04:29 PM             Msg. 7 of 11

We looked over our code and do not see this problem. We also considered the possibility where maybe we are subscribing twice due to getting a second callback. However, this is not possible either due to how we handle the callback.

Maybe this only happens on the production system? I tried to connect to that but could not.

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Thank You,
Sierra Chart Engineering

Posted: Jul 17, 2008 @ 04:54 PM             Msg. 8 of 11

I checked all environments, but could not reproduce that.

does it happen always or only at specific time?

does it affect new ticks, or historical, or both?

Posted: Jul 17, 2008 @ 05:02 PM             Msg. 9 of 11

I do not think it is historical. It affects new ticks.

It is continuous as far as I can tell.

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Thank You,
Sierra Chart Engineering

Posted: Jul 17, 2008 @ 07:17 PM             Msg. 10 of 11

I will get the OEC username of a particular user who is having a problem and I will let you know the time they are having a problem. You can then check their account and let us know what you find.

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Thank You,
Sierra Chart Engineering

Posted: Jul 26, 2008 @ 07:13 PM             Msg. 11 of 11

Did you make any changes? I no longer hear about this problem. So I assume the customers are okay. I will contact one of them that I have a close relationship with and double check.

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Thank You,
Sierra Chart Engineering