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OEC API > API Support > Starting to see a lot of disconnects?
Author Topic: Starting to see a lot of disconnects?
(4 messages, Page 1 of 1)
Moderators: VPfau
JGagnon
Posts: 95
Joined: Apr 11, 2011


Posted: Sep 20, 2012 @ 11:27 AM             Msg. 1 of 4
Is any reason provided for the disconnect at 3:33AM last night on my account?

Also do you have any code to share to recover from a disconnect or to log the disconnect reason from the client side? Is an automated reconnect acceptable or is it recommended to have someone manually investigate and perform the reconnect?

John Gagnon
JGagnon
Posts: 95
Joined: Apr 11, 2011


Posted: Sep 24, 2012 @ 08:08 PM             Msg. 2 of 4
Bumping this thread, here are all the disconnects we have experienced on staging tonight:


09/24/12 06:52:29 PM
09/24/12 06:52:30 PM
09/24/12 06:52:32 PM
09/24/12 06:52:34 PM
09/24/12 06:52:36 PM
09/24/12 06:52:38 PM
09/24/12 06:52:40 PM
09/24/12 06:52:42 PM
09/24/12 06:52:44 PM
09/24/12 06:52:46 PM
09/24/12 06:52:48 PM
09/24/12 06:52:50 PM
09/24/12 06:52:52 PM
09/24/12 06:52:54 PM
09/24/12 07:31:07 PM
09/24/12 08:05:51 PM

I'm hoping the production server is more stable and OEC was doing maintenance of some sort to cause all of these disconnects or should I be looking at my ISP to see if there is something on my end causing these disconnects?

Any information you could provide would be appreciated. Also looking for any code to trap any disconnect reason that we can write to our log file.

John Gagnon
TRies
Posts: 22
Joined: Mar 22, 2012


Posted: Sep 26, 2012 @ 11:24 AM             Msg. 3 of 4
I am having the same problem> My program runs on the Manager Demo and here is the error message I recieve when it is disconnected. Please help resolve it asap.

OpenECryService.Close(): OpenECry service is closed. OEC server is disconnected sim.openecry.com:9200. Unexpected OEC server disconnect occurred. Auto reconnect is off.

Thomas Ries
VictorV
Posts: 746
Joined: May 08, 2007


Posted: Sep 27, 2012 @ 02:41 PM             Msg. 4 of 4
We are working with our networking team to figure out possible reasons for it.

Victor Vins
Lead Software Developer