Posted: Jan 15, 2014 @ 09:30 PM             Msg. 1 of 2

A customer reported strange values on his ZYGF4 market order. The result of my testing on his report is:
- There is no histogram data for the symbol.
- Quotes is showing variances for the current bid and ask, but no last.

Note: the contract is not due to expire for two weeks.

I confirmed in OEC Trader Demo that ZYGF4 has no last value, though there is fluctuation in the bid and ask, and its DOM is empty.

In my experience, there can be no fluctuation in bid and ask values without it showing up in the DOM. I believe it to be a bug. Could you look into it a bit for us?

Thanks,
Edited by CWeber984 on Jan 15, 2014 at 21:32:50

Posted: Jan 16, 2014 @ 12:34 AM             Msg. 2 of 2

Excuse me for making an error here and wasting your time.
- I was watching my apps' collapsed DOM (shows only the prices that have bids or asks), which was not using settlement price as its median when there is no last.
- When I watched the OEC Trader Demo DOM, it was not collapsed, and the B/A activity was simply outside of the range of prices visible.

My apologies, and thanks for your great support.

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CHW