Posted: Nov 08, 2015 @ 07:21 PM             Msg. 1 of 2

SUMMARY: we develop a suite of custom indicators that our clients use on OEC. Sometimes the indicators do not show up at all on the chart, and on rare occasions the bars don't show up either. All of this seems to happen ONLY on the demo.

We have a user who likes use both the regular and demo versions of OEC. He has our custom indicator package installed and uses it on both demo and regular OEC.

He has noticed, and I saw this as well when I did a remote support session, that in the demo, every 5-10 changes of interval or symbol he does to his chart will result in either some or all of our indicators not showing up at all. And sometimes the chart comes up totally blank -- as in no bars OR indicators.

One thing I've noticed as well is after so many switches, the inputs for some of the indicators on the charts change from the CLOSE of the symbol to the OUTPUT of another indicator. In other words, when you go into properties for an indicator and you can choose the input...normally it's the close of the symbol you're looking at. Sometimes, after changes in interval or symbol of the chart, some or all of the indicators' inputs will change by themselves to the output of another indicator on the chart.

Any thoughts on this? We have a user who is experiencing this mainly, if not exclusively, on the demo. We have him waiting in our tech support ticket system and we are stuck. Need your help ASAP please.

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John Carey
Edited by JCarey1693 on Nov 8, 2015 at 19:21:57
Edited by JCarey1693 on Nov 8, 2015 at 19:23:25

Posted: Nov 09, 2015 @ 09:30 AM             Msg. 2 of 2

John,

Please reach out to our Support team (GFSupport@GAINCapital.com) since the matter is related to the DEMO platform. Tech Support via phone may be best for expedited matters. Call us at 800-920-5808 option 4, 24 hours per day from Sunday market open to Friday market close.

Please let us know which indicator package is having this problem. Provide us instructions of how to replicate the matter, step by step details will be helpful.

Does going to Help > Roll Back to Previous Version resolve issue? Do you know which Trader version and plugin versions resulted in change of behavior?

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Chris M