Posted: Aug 20, 2020 @ 08:48 AM             Msg. 1 of 6

Hi Team,

we are using Gain future api. yesterday night we have placed orders for MGCV20 symbol from my live account. but for 1 order i did not get confirmation on gfClient.Orders.OrderConfirmed method. below are my account username and order id for your reference:

username : Avai*******deTM
order Id : 17******17
comment : B-1-TP

Could you please let me know the reason.

Thanks
Edited by CMicciche902 on Aug 20, 2020 10:04 AM

Posted: Aug 20, 2020 @ 10:08 AM             Msg. 2 of 6

Do not use the forum for live account matters. Please have the client start inquiry with their Introducing Broker. Did you experience same effect in developer account with your application? Did GAIN platform show order confirmed? If yes, then you'll need to debug why your application did not behave this way.

Posted: Aug 20, 2020 @ 10:45 AM             Msg. 3 of 6

Chris,

this issue is not coming in developer account. only i can see this issue with Live account


Thanks

Posted: Aug 20, 2020 @ 11:03 AM             Msg. 4 of 6

Chris,

i cant see this order on GAIN platform as well.

Thanks

Posted: Aug 21, 2020 @ 03:43 PM             Msg. 5 of 6

I have a ticket into our Developers. I'm not seeing this effect on my side with GAIN Trader or API Samples.

Posted: Sep 03, 2020 @ 08:33 AM             Msg. 6 of 6

Hello.
We cannot reproduce this situation and cannot find any reason in our code that could lead to a similar issue.
Please provide your source code, I hope this will help us understand the reasons for this issue.

Thanks,
Sergey.