Posted: May 07, 2012 @ 02:35 PM             Msg. 1 of 3

Our data feed was disconnected this morning at 9:32AM EST. Does OEC have a record of why this happened? We have added exception handling to most all of our code so we don’t think it is due to code we have written. We were disconnected 10 times on Friday which prompted us to add exception handling code to program.

We are capturing event:

OEC.API.OnTicksReceivedEvent

At which point we process the new values, this code did not throw an exception today.

If we could get a response as to what causes the disconnect and what we can do to prevent disconnects from happening in the future we would appreciate it.

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Adam Tantleff

Posted: May 07, 2012 @ 02:42 PM             Msg. 2 of 3

Hello Adam

This is what I see in our logs:
08:31:40.329 Inf System #41 Logged off 10.12.40.29:59599:AAdam13 An existing connection was forcibly closed by the remote host

If this disconnect was not initiated by your software then I suppose it was some network issue.

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Ruslan Kartokhin
Software Developer

Posted: May 07, 2012 @ 02:47 PM             Msg. 3 of 3

Friday logs show that your connection is too slow to handle all that data your software requested. Several disconnects (just few, not all of them) occured due to this fact:

09:19:35.312 Inf System #258 Logged off 10.12.40.28:57551:AAdam13 Slow connection
09:45:08.017 Inf System #135 Logged off 10.12.40.26:61139:AAdam13 Slow connection
10:18:20.496 Inf System #219 Logged off 10.12.40.29:49469:AAdam13 Slow connection
10:34:13.185 Inf System #282 Logged off 10.12.40.28:52172:AAdam13 Slow connection
10:41:56.932 Inf System #286 Logged off 10.12.40.25:53378:AAdam13 Slow connection
10:46:41.849 Inf System #272 Logged off 10.12.40.29:54019:AAdam13 Slow connection

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Ruslan Kartokhin
Software Developer