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Feb 28, 2019 12:23 PM

Mar 09, 2020 08:15 AM

Mar 09, 2020 08:15 AM



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VKlimov5523 has contributed to 7 posts out of 5232 total posts (0.13%) in 1006 days (0.00 posts per day).

20 most recent posts:

API Support » FDAX depth data updates Mar 09, 2020 @ 08:15 AM (Total replies: 3)

Looks like the problem still persists, please check it.

API Support » FDAX depth data updates Dec 16, 2019 @ 05:57 AM (Total replies: 3)

It's not a developer server and we keep getting complaints from actual customers.

API Support » FDAX depth data updates Dec 13, 2019 @ 05:40 AM (Total replies: 3)

The problem is - FDAX depth data (OnDOMChanged callback) updates only once every few minutes. I've reproduced it. I also updated to latest OEC API (3.5.14.53), and it doesn't help. What I want to know:
- Is it a known OEC API issue?
- If so - should we expect it to get fixed? (probably not, as you are going to deprecate it)
- Is it even an API issue? (there is a chance it's some kind of account settings, e.g. "this account is only entitled for 1 snapshot every 2 minutes on FDAX; though it's not affecting ES - on it updates are frequent)
- Is it fixed in GF API or is it a lower level issue affecting all API's?

API Support » OnSymbolLookupReceived returns empty instruments list Mar 20, 2019 @ 05:00 AM (Total replies: 4)

Correction:
All trades that we recieve are with 0 size (volume).
Will it be fixed?

API Support » OnSymbolLookupReceived returns empty instruments list Mar 20, 2019 @ 03:42 AM (Total replies: 4)

I confirm that subscription issue solved.

Now we have another issue, we do not recieve trades, is it known problem?

API Support » OnSymbolLookupReceived returns empty instruments list Mar 19, 2019 @ 08:42 AM (Total replies: 4)

Hello, i am developer of Bookmap.

Yesterday we faced problem with demo accounts, and we sill have this problem.
Nothing was changed on our side, and everything worked fine 2 days ago.

OECClient.SymbolLookup("ESM9"); // for example, ESM9 requested
OnSymbolLookupReceived returns empty instruments list

This problem was discussed with Christopher Micciche by email.
Emails from Christopher Micciche:
18 mar 2019 ?., 17:57 We're looking into the matter. This is just a simulation environment and not affecting real accounts.
18 mar 2019 ?., 22:17 The issue is resolved.

As i understood from corresponding with Christopher, the problem is on your side. Please help to solve it ASAP, a lot of customers affected.

API Support » Empty accounts list after login Mar 01, 2019 @ 06:07 AM (Total replies: 1)

Hello,
I am Bookmap developer (bookmap.com)
Have OEC API issue. Please advise.
This bug is not reproducable with our current accounts, but we know that some customers are facing it.

After OECClient login (OnLoginComplete listener triggered) OECClient.Accounts list is empty.

Questions:
How should we handle it?
Is it known problem?
Can you provide account with which we can reproduce this situation?