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Oct 25, 2022 09:11 AM

Jan 31, 2024 08:43 AM

Jan 31, 2024 09:22 AM

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CM4645 has contributed to 33 posts out of 5645 total posts (0.58%) in 640 days (0.00 posts per day).

20 most recent posts:

API Support » Option Quotes for ES/NQ Jan 31, 2024 @ 08:43 AM (Total replies: 6)

As of 1/31/2024 8:40AM, options quotes are not updating for ES/NQ in the production environment. Can you please investigate and resolve?

API Support » Option Quotes for ES/NQ Jan 29, 2024 @ 08:37 AM (Total replies: 6)

Option quotes for ES and NQ are not updating in the production environment as of 8:35 AM 1/29/2024. Please investigate.

API Support » Option Quotes for ES/NQ Jan 26, 2024 @ 10:55 AM (Total replies: 6)

Chris,
This issue occurred with the production environment. With that said, are there other support channels for production issues? Speaking of uptime, does an SLA exist for the production environment? If so, could you provide?

API Support » Option Quotes for ES/NQ Jan 26, 2024 @ 08:58 AM (Total replies: 6)

Chris,
Could you please inform on why the extensive delay? Is there another support channel that critical issues should be forwarded to?

Thanks.

API Support » Option Quotes for ES/NQ Jan 25, 2024 @ 05:11 PM (Total replies: 6)

Please advise when options Bid/Ask will be corrected for ES/NQ? This issue has persisted since 1/25/2024 8:00 AM.

API Support » Expired Options Nov 10, 2023 @ 02:46 PM (Total replies: 10)

Chris,
Any thoughts? Can the team address?

Thanks,
Chris

API Support » Expired Options Nov 09, 2023 @ 09:57 AM (Total replies: 10)

Chris,
The logs I posted were directly from the dev API. Simply printing out the current position with the code below. You can also see within the logs that other options were opened, indicating that the dev API was updating and responsive to position changes, yet expired options still remained.


foreach (IPosition pos in client.Accounts.Get().First().AvgPositions.Values)
{
string contents = Environment.NewLine + DateTime.Now.ToString() + ", Position: " +
pos.Contract.Symbol + ", Expiration: " + pos.Contract.ExpirationDate + ", Qty:" + pos.Net.Volume;
Console.WriteLine(contents);
}


The positions are no longer in Gain Trader Dev nor in the dev API. However, the expired positions persisted well beyond 11/8/2023 6:00PM est at which point they should have dropped off.

Could you have the development team identify and resolve this issue?

Thanks,
Chris

API Support » Expired Options Nov 09, 2023 @ 06:40 AM (Total replies: 10)

As of 11/9/2023 7:35 AM est, expired options are no longer present in Gain Trader Developer, but they are still present within the dev API.



11/9/2023 6:35:01 AM, Position: OE2CX23 P4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/9/2023 6:35:01 AM, Position: OE2CX23 C4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/9/2023 6:35:01 AM, Position: OE2DX23 P4390, Expiration: 11/9/2023 12:00:00 AM, Qty:-1
11/9/2023 6:35:01 AM, Position: OE2DX23 C4390, Expiration: 11/9/2023 12:00:00 AM, Qty:0
11/9/2023 6:35:01 AM, Position: OE2DX23 C4395, Expiration: 11/9/2023 12:00:00 AM, Qty:-1
11/9/2023 6:35:01 AM, Position: OE2CX23 P4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/9/2023 6:35:01 AM, Position: OE2CX23 C4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/9/2023 6:35:01 AM, Position: OE2DX23 P4390, Expiration: 11/9/2023 12:00:00 AM, Qty:-1
11/9/2023 6:35:01 AM, Position: OE2DX23 C4390, Expiration: 11/9/2023 12:00:00 AM, Qty:0
11/9/2023 6:35:01 AM, Position: OE2DX23 C4395, Expiration: 11/9/2023 12:00:00 AM, Qty:-1
11/9/2023 6:35:01 AM, Position: OE2CX23 P4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/9/2023 6:35:01 AM, Position: OE2CX23 C4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/9/2023 6:35:01 AM, Position: OE2DX23 P4390, Expiration: 11/9/2023 12:00:00 AM, Qty:-1
11/9/2023 6:35:01 AM, Position: OE2DX23 C4390, Expiration: 11/9/2023 12:00:00 AM, Qty:0
11/9/2023 6:35:01 AM, Position: OE2DX23 C4395, Expiration: 11/9/2023 12:00:00 AM, Qty:-1
11/9/2023 6:35:01 AM, Position: OE2CX23 P4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/9/2023 6:35:01 AM, Position: OE2CX23 C4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/9/2023 6:35:01 AM, Position: OE2DX23 P4390, Expiration: 11/9/2023 12:00:00 AM, Qty:-1
11/9/2023 6:35:01 AM, Position: OE2DX23 C4390, Expiration: 11/9/2023 12:00:00 AM, Qty:0




Edited by CM4645 on Nov 09, 2023 06:41 AM

API Support » Expired Options Nov 08, 2023 @ 05:08 PM (Total replies: 10)

Chris,
Expired options are still present as of 6:05 est. I verified in both the client dev application and the printed output from the dev API.


11/8/2023 5:07:00 PM, Position: OE2CX23 C4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/8/2023 5:07:01 PM, Position: OE2CX23 P4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/8/2023 5:07:01 PM, Position: OE2CX23 C4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/8/2023 5:07:02 PM, Position: OE2CX23 P4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/8/2023 5:07:02 PM, Position: OE2CX23 C4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/8/2023 5:07:03 PM, Position: OE2CX23 P4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/8/2023 5:07:03 PM, Position: OE2CX23 C4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/8/2023 5:07:04 PM, Position: OE2CX23 P4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/8/2023 5:07:04 PM, Position: OE2CX23 C4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/8/2023 5:07:05 PM, Position: OE2CX23 P4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3
11/8/2023 5:07:05 PM, Position: OE2CX23 C4395, Expiration: 11/8/2023 12:00:00 AM, Qty:-3

API Support » Expired Options Nov 08, 2023 @ 03:06 PM (Total replies: 10)

Expired options are still present as of 4:05 est. I now understand that this is expected behavior. I will update again at 6 est.

Thanks,
Chris

API Support » Expired Options Nov 08, 2023 @ 12:45 PM (Total replies: 10)

Chris,
At some point overnight, everything cleans up. But I dont believe it was early as 6PM est. I will send over what I have at 6PM est.

Thanks,
Chris

API Support » Expired Options Nov 08, 2023 @ 10:07 AM (Total replies: 10)

Chris,
If they dropped off at 6PM est, that would be acceptable. However, this is not what is occurring on my end. This is driving additional logic which will not be production intent, similar to the workaround for price matching on options.

Can you help? Please let me know what information you need from me.

Thanks,
Chris

API Support » Expired Options Nov 08, 2023 @ 08:30 AM (Total replies: 10)

Could expired options be removed from the dev API? Unlike in prod, they persist overnight within the accounts positions.

Thanks,
Chris

API Support » Services Down? Nov 06, 2023 @ 01:10 PM (Total replies: 4)

Thanks Rob.

I try to keep the application up and running, but for whatever reason it will periodically crash. From what I understand, client application issues should not be submitted on this forum. If there is somewhere I should be sending these issues, please advise.

Thanks,
Chris

API Support » Services Down? Nov 06, 2023 @ 12:20 PM (Total replies: 4)

Rob,
Thanks again for quick reply.

Could you provide advanced notice when this is going to occur? A simple email would go a long way.

Thanks,
Chris

API Support » Services Down? Nov 06, 2023 @ 12:07 PM (Total replies: 4)

Is there an issue with dev environment? Unable to connect through client or API.

Thanks,
Chris

API Support » API Dev Environment Down? Nov 03, 2023 @ 10:28 AM (Total replies: 2)

Ok, sounds good thx Rob. Wanted to make sure it wasnt a problem on my side.

Also, is there a location to check status of API in the future?

API Support » API Dev Environment Down? Nov 03, 2023 @ 10:11 AM (Total replies: 2)

Is there an issue with market data on the dev API? Both API and GAIN Dev Trader are not updating.


Thanks,
Chris

API Support » OE4D Option Subscriptions Oct 30, 2023 @ 12:12 PM (Total replies: 4)

Yes, working good. Thx.

API Support » OE4D Option Subscriptions Oct 27, 2023 @ 01:03 PM (Total replies: 4)

Could I have an update please? Has a fix been identified, if so, will it be resolved with the weekend push?

Thanks,
Chris