Posted: Jan 25, 2024 @ 05:11 PM             Msg. 1 of 7

Please advise when options Bid/Ask will be corrected for ES/NQ? This issue has persisted since 1/25/2024 8:00 AM.

Posted: Jan 26, 2024 @ 08:54 AM             Msg. 2 of 7

The issue should be resolved.

Posted: Jan 26, 2024 @ 08:58 AM             Msg. 3 of 7

Chris,
Could you please inform on why the extensive delay? Is there another support channel that critical issues should be forwarded to?

Thanks.

Posted: Jan 26, 2024 @ 10:43 AM             Msg. 4 of 7

We do not make any guarantees on uptime in this environment. It is used by our development team and certain services may be shut down with no warning. If you have passed Conformance testing, please use production environments. This environment should only be used for initial development or occasionally testing. There are no other support channels than this forum.

Posted: Jan 26, 2024 @ 10:55 AM             Msg. 5 of 7

Chris,
This issue occurred with the production environment. With that said, are there other support channels for production issues? Speaking of uptime, does an SLA exist for the production environment? If so, could you provide?

Posted: Jan 29, 2024 @ 08:37 AM             Msg. 6 of 7

Option quotes for ES and NQ are not updating in the production environment as of 8:35 AM 1/29/2024. Please investigate.

Posted: Jan 31, 2024 @ 08:43 AM             Msg. 7 of 7

As of 1/31/2024 8:40AM, options quotes are not updating for ES/NQ in the production environment. Can you please investigate and resolve?