Posted: May 18, 2020 @ 10:40 PM             Msg. 1 of 5

Hi,

I found a difference in behavior between the API and LIVE server:

1. API server, called Subscriptions.Ticks.Subscribe for 18th May 07:19:08 til 07:19:13, Subscriptions.Ticks.TicksReceived is triggered almost immediately
2. LIVE server, called Subscriptions.Ticks.Subscribe for 18th May 07:19:08 til 07:19:13, Subscriptions.Ticks.TicksReceived is not triggered

Please advise. Thank you.

Posted: May 18, 2020 @ 10:47 PM             Msg. 2 of 5

The symbol in question is ESM0 and all times are eastern. Thank you.

Posted: May 19, 2020 @ 09:15 AM             Msg. 3 of 5

Does your LIVE user have a market data plan? If you're not sure, email our Support team at GFSupport gaincapital.com.

Posted: May 19, 2020 @ 09:26 AM             Msg. 4 of 5

Ah yes, that was the cause. Thank you.

Posted: May 28, 2020 @ 02:45 AM             Msg. 5 of 5

Is there a way to determine if the trader has datafeed permission for his requested symbol?